Return & Refund Policy

At Zenbardo, we want you to be happy with your purchase. As shilajit resin is a food product, we have specific requirements regarding returns to ensure product safety and hygiene.

Returns

We accept returns of unopened and sealed products within 14 days of delivery, provided the product is in its original packaging and has not been opened, used or tampered with.

To request a return, please contact us at hello@zenbardo.com within 14 days of receiving your order, including your order number and reason for the return.

If your return is approved, we will provide you with instructions on how and where to return the product.

Please do not send any items back without contacting us first, as unauthorised returns may not be accepted.

Because shilajit resin is a food product, we cannot accept returns of products that have been opened, used or have had their seal broken, unless the product is faulty, damaged or incorrectly supplied.

The cost of return postage for a change-of-mind return is the responsibility of the customer. Where a product is faulty, damaged or incorrectly supplied, we will cover reasonable return postage costs where applicable.

Damaged, Faulty or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if:

• The product has arrived damaged

• The product appears to be defective or contaminated

• The seal or packaging has been compromised during delivery

• You have received the wrong product

• Your order is missing an item

Please contact hello@zenbardo.com with your order number and, where possible, photographs showing the issue.

We will assess the issue and, where appropriate, offer a replacement, refund or other appropriate remedy in accordance with your consumer rights.

Please do not consume a product if you believe it has been damaged, contaminated or otherwise compromised.

Non-Returnable Products

Due to the nature of shilajit resin as a food product, we cannot accept returns of products that have been opened, used or unsealed unless the product is faulty, damaged or incorrectly supplied.

This does not affect your statutory rights under UK consumer law.

Exchanges

We do not routinely offer exchanges. If you have received an incorrect, damaged or faulty product, please contact us at hello@zenbardo.com and we will arrange an appropriate solution.

Refunds

Once we have received and inspected an eligible returned product, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method. We will process approved refunds as soon as reasonably practicable, although the time it takes for the funds to appear in your account may depend on your bank or payment provider.

Where a refund is issued because a product is faulty, damaged or incorrectly supplied, we will also refund any reasonable return postage costs where applicable.

For eligible change-of-mind returns, the original standard delivery charge will be refunded where required by applicable consumer law. Any additional cost for an upgraded delivery service will not be refunded.

Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under UK law. If a product is faulty, not as described, of unsatisfactory quality or otherwise does not conform to your legal rights, you may be entitled to a refund, replacement or other remedy regardless of this returns policy.

If you have any questions regarding a return or refund, please contact us at:

hello@zenbardo.com